Dispatcher
Summary
| Title: | Dispatcher |
|---|---|
| ID: | 1046 |
| Location: | Bethesda, MD |
| Department: | Operations |
| Salary Range: | Negotiable |
Description
Dispatcher: XOtech, LLC. seeks a Dispatcher to support the upcoming NIH DLS Warehouses.
Location: Bethesda, Maryland
Salary: Negotiable
Start date: Contingent upon award
Education: High School or Equivalent required, PLUS five (5+) years of experience.
Responsibilities may include, but not limited to:
• Experience with the loading/off-loading of accountable inventory on trucks, and with the prepping/staging (shrink-wrapped) of pallets containing varying commodities of inventory.
• Proficiency with all Microsoft Office applications, and ability to generate and submit outbound logs/reports that include the order numbers delivered by driver.
• Experience using and/or proficiency with inventory/distribution management systems.
• Keeping records and reports
• Providing route and destination information and instructions to the drivers. Receiving and dispatching orders to drivers for deliveries. Organizing/segregating orders by building number
• Prioritizing calls according to urgency and importance per the guidance of the COR and or the Project Manager
• Performing quality assurance and ship confirmation. Inventory stock as needed. Arranges shipments by checking stock to determine inventory levels, anticipating delivery requirements and placing/expediting orders. Directing deliveries by examining items, destination, route, rate, and delivery time. Verify items shipped by matching the packing slip, reconciling quantities, and noting discrepancies.
• Receiving emergency and non-emergency calls and recording significant information
• Receiving and dispatching orders for products or deliveries within 1 business of orders placed in the grid.
• Receiving emergency and non-emergency calls and recording significant information
• Addressing customer feedback records within 4 hours regarding issues related to deliveries by transmitting information or providing solutions to the customer service representative i.e., providing proof of delivery, pick up and exchange for wrong product delivered, recovering damaged product delivered to customers, product delivered to wrong customer
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Enter data in computer system and maintain logs and records of calls, activities and other information.
• File customer packing slips and provide 1 copy to the NIHSC Customer Service Representative within 1 business day.
• Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
• Notify COR/management within 1 hour of vehicle accident or mishap during deliveries
XOtech, LLC is committed to a drug free workplace. It is the intent of XOtech to provide a healthy and productive work force and safe working conditions free from the effects of drugs and alcohol. XOtech performs pre-employment substance abuse testing as well as post-accident, random and reasonable suspicion testing. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Benefits: We challenge our employees to be the best they can possibly be. As such, we offer a comprehensive set of benefits to ensure they can do their best work and focus on the task at hand. Our benefits include:
· Medical Insurance
· Dental Insurance
· Vision Insurance
· Employee Assistance Program
· Short-term Disability
· Long-term Disability
· Life Insurance
· Supplemental Life Insurance
· 401(K) Retirement Plan
· Flexible Spending Accounts
· Supplemental Insurance Package
· Paid Personal Time Off
· Observance of Federal Holidays
Phone: (770) 632-7219
Fax number: (678) 870-0287
www.xotech-llc.com/careers
Job Types: Full-time, Contract
Location: Bethesda, Maryland
Salary: Negotiable
Start date: Contingent upon award
Education: High School or Equivalent required, PLUS five (5+) years of experience.
Responsibilities may include, but not limited to:
• Experience with the loading/off-loading of accountable inventory on trucks, and with the prepping/staging (shrink-wrapped) of pallets containing varying commodities of inventory.
• Proficiency with all Microsoft Office applications, and ability to generate and submit outbound logs/reports that include the order numbers delivered by driver.
• Experience using and/or proficiency with inventory/distribution management systems.
• Keeping records and reports
• Providing route and destination information and instructions to the drivers. Receiving and dispatching orders to drivers for deliveries. Organizing/segregating orders by building number
• Prioritizing calls according to urgency and importance per the guidance of the COR and or the Project Manager
• Performing quality assurance and ship confirmation. Inventory stock as needed. Arranges shipments by checking stock to determine inventory levels, anticipating delivery requirements and placing/expediting orders. Directing deliveries by examining items, destination, route, rate, and delivery time. Verify items shipped by matching the packing slip, reconciling quantities, and noting discrepancies.
• Receiving emergency and non-emergency calls and recording significant information
• Receiving and dispatching orders for products or deliveries within 1 business of orders placed in the grid.
• Receiving emergency and non-emergency calls and recording significant information
• Addressing customer feedback records within 4 hours regarding issues related to deliveries by transmitting information or providing solutions to the customer service representative i.e., providing proof of delivery, pick up and exchange for wrong product delivered, recovering damaged product delivered to customers, product delivered to wrong customer
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Enter data in computer system and maintain logs and records of calls, activities and other information.
• File customer packing slips and provide 1 copy to the NIHSC Customer Service Representative within 1 business day.
• Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
• Notify COR/management within 1 hour of vehicle accident or mishap during deliveries
XOtech, LLC is committed to a drug free workplace. It is the intent of XOtech to provide a healthy and productive work force and safe working conditions free from the effects of drugs and alcohol. XOtech performs pre-employment substance abuse testing as well as post-accident, random and reasonable suspicion testing. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Benefits: We challenge our employees to be the best they can possibly be. As such, we offer a comprehensive set of benefits to ensure they can do their best work and focus on the task at hand. Our benefits include:
· Medical Insurance
· Dental Insurance
· Vision Insurance
· Employee Assistance Program
· Short-term Disability
· Long-term Disability
· Life Insurance
· Supplemental Life Insurance
· 401(K) Retirement Plan
· Flexible Spending Accounts
· Supplemental Insurance Package
· Paid Personal Time Off
· Observance of Federal Holidays
Phone: (770) 632-7219
Fax number: (678) 870-0287
www.xotech-llc.com/careers
Job Types: Full-time, Contract
